horetoto Platform Privacy Notice
This page describes what we collect when you use horetoto and how we keep that data protected. We understand that your privacy matters. When you create an account, deposit via DANA or e-wallet, place a bet on Liga 1, or join a live dealer table, we gather certain information. This notice explains what that information is, who sees it, and your rights.
We, horetoto, operate a sportsbook and gaming platform available only where local law permits. Our services are available in supported jurisdictions, and we comply with applicable data-protection laws in those regions. This privacy notice applies to all horetoto users, regardless of whether you access us from Jakarta, Surabaya, Bandung, Medan, or elsewhere.
If you have questions about how we handle your data, contact our support team. We respond to privacy requests in English within a reasonable timeframe.
What Data We Collect on horetoto
When you sign up for horetoto, we ask for your email address, phone number, and full name. We verify your identity using a national ID number or passport. This is mandatory — we cannot operate a horetoto account without it.
During account setup, we also collect your date of birth and residential address. We use this information to confirm your eligibility, comply with local regulations, and verify your identity before your first withdrawal.
When you deposit money on horetoto via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, the amount, and the timestamp. We do not store your full bank account number or wallet credentials — payment processors handle those securely, and we only see confirmation of the transaction.
When you place bets on Liga 1 matches, Piala AFF tournaments, or other markets on horetoto, we record your bet slip, stake amount, odds, and settlement result. This information is stored in your Bet History. We also log your device type, IP address, and login timestamps for security purposes.
How We Use Your Data on horetoto
We use your personal information to:
- Operate your horetoto account and process deposits and withdrawals.
- Verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
- Settle your bets and credit your winnings.
- Communicate with you about your horetoto account — password resets, withdrawal status, promotional offers.
- Detect and prevent fraud on horetoto.
- Analyze how you use the platform to improve our service.
We do not sell your data to third parties. We do not rent your email address or phone number to marketers. We do not share your bet history with external companies unless required by law.
Third Parties and Data Processors
We work with payment processors to handle deposits. When you choose mobile banking, local payment, or online payment virtual account on horetoto, those payment providers receive enough information to process the transaction — your name, amount, and reference number. Each payment provider has its own privacy policy; we recommend you review it.
We also work with hosting providers and analytics companies. Our servers may be located outside your jurisdiction. Data stored on these servers is encrypted and access-controlled. We ensure all third-party processors sign data-protection agreements.
In rare cases, law enforcement may demand your horetoto account data. We comply with valid legal requests but will not voluntarily disclose your information to authorities without a court order or warrant.
Your Rights and Data Retention on horetoto
You have the right to access, correct, and delete your horetoto account data. Contact our support team and request a copy of your personal information — we will provide it within a reasonable timeframe. If your data is inaccurate, we will correct it.
We retain your horetoto account data for as long as your account is active. After you close your account, we keep your transaction history for a minimum of five years to comply with gambling and financial regulations. We then delete or anonymize your personal data, except where law requires us to keep it longer.
If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority. We also welcome complaints sent directly to our support email — we take privacy seriously and will investigate.
Jurisdiction-restricted service on horetoto
Our services are available only where local law permits. If you access horetoto from a jurisdiction where our service is prohibited, we may suspend your account. We are not responsible for your use of horetoto outside permitted jurisdictions.
Security and Updates
We use industry-standard encryption and firewalls to protect your horetoto data. We conduct regular security audits. However, no system is 100 percent secure — if we discover a data breach, we will notify you and cooperate with authorities.
We may update this privacy notice from time to time. We will notify you of material changes via email or by posting an updated notice on horetoto. Your continued use of the platform after an update means you accept the new terms.
If you have questions about this privacy notice or our data practices on horetoto, contact our support team. We respond in English and aim to resolve concerns promptly.